The US has ordered Tata-group owned Air India to pay a whopping USD 121.5 million as refunds and USD 1.4 million as penalties for extreme delays in providing refunds to passengers due to the cancellation or change in flights, mostly during the pandemic, officials said.
According to the US Department of Transportation, Air India is one of the six airlines that have agreed to pay back a total of more than USD 600 million. Officials stated that the Department of Transportation guideline, which requires airlines to legally return tickets in the event of flight cancellation or change, conflicts with Air India's "refund on request" policy.
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