Shows the balance is set to zero due to a post bank failure. The company apologized. Emphasizes that all money invested is safe.
Over the weekend, An Post Money displays messages on Twitter and on its website to assure thousands of banking customers that their money is safe because of a crash in the app that left their balances at zero. The company says that when a zero balance is accidentally entered on the display, the money is still in the account and all point-of-sale transactions proceed as usual. But the truth is that nothing happens.
The An Post Postal Service, through its An Post Money category, offers a wide range of financial services products, including credit cards, loans and current accounts. "The Ann Post Money team is working on the problem with the front display page on the app, but all the consumer funds are there," a spokesman wrote on Twitter.
They say the balance is right when customers move away from the app's opening page. She apologized to the affected customers and said the operation was working to resolve the issue on Sunday afternoon.
The An Post Postal Service is the Coutry-owned provider of postal services in the Republic of Ireland. An Post provides a "universal postal service" to all parts of the country as a member of the Universal Postal Union. An Post Money Bank Service is from An post.
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