Dublin: Temporary Clerical Officers in the Passport Service: Cork, Balbriggan, Dublin 2 and Tallaght
It is intended to form a panel from which to appoint temporary staff to deal with increased passport demand.
Overview of the Role - Temporary Clerical Officer, Passport Service
Verifying passport and citizenship (Foreign Birth Registration - FBR) applications and following up on incomplete applications with the customer.
Working in a team environment to meet target delivery dates.
Identifying and reporting potential compliance and other issues relating to passport and FBR applications to the team leader.
Dealing with members of the public regarding their applications for passports or FBR face to face or through written and/or oral communication via phone, webchat or email. Resolving customer service queries, providing information on passport and citizenship legislation and policies.
Daily use of hardware and software, including scanning devices, pcs and the Passport Service’s application systems.
General administrative tasks as required.
Work pattern: Full-time
NB: Frontline Service (attendance in the office five days a week is required).
Assignments will be to a temporary position. The duration and period of a temporary contract will vary from post to post. There is no entitlement to a permanent position.
As the passport and foreign birth registration processes are automated, it is essential that candidates have a good working set of Windows-based computer skills.
Also, as the Passport Service provides services through Irish, applications from candidates with Irish language skills and who are willing to communicate with customers through Irish or through Irish Sign Language will be welcome.
Hours per week is 41.15.
Flexi time available.
Salary €509.76 Weekly
*Eligibility to compete and certain restrictions on eligibility:
(a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or
(b) A citizen of the United Kingdom (UK); or
(c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or
(d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or
(e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or
(f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa
How to Apply
- Applicants may apply by e-mailing PassportTCO2022@dfa.ie to request an application form. Requests for application forms should be made no later than 15.00pm, Friday March 25.
- Closing date for completed applications is 15.00pm Wednesday, March 30. Late Applications are not accepted. Completed applications can be emailed to PassportTCO2022@dfa.ie.
- Candidates must supply a valid Photo ID with their application. Applications made without a valid Photo ID will not be considered.
- Depending on the number of applications received, a shortlisting process may be used to select a number of candidates to be invited to interview.
The Passport Service will run this competition in compliance with the codes of practice prepared by the Commission for Public Service Appointments (CPSA). These are available on www.cpsa-online.ie.
The Department of Foreign Affairs is an equal opportunities employer. Canvassing will disqualify. The closing date for applications is Friday the 4th of November 2022
