London/Brussels/Berlin: Several major European airports, including London’s Heathrow and Brussels Airport, warned passengers of significant delays on Thursday after a “technical issue” — later confirmed as a cyber-related disruption — hit global check-in and boarding systems.
Brussels Airport officials confirmed the disruption stemmed from a cyberattack targeting a third-party service provider. At least 10 flights were cancelled and 17 more delayed by over an hour. “It is still too early to say when the problem will be resolved,” airport authorities said, warning of continued cancellations and delays.
Berlin Airport reported longer waiting times at check-in due to the same issue, though Germany’s largest hub, Frankfurt, was unaffected. Heathrow Airport also alerted passengers of delays and urged them to check their flight status before travelling.
According to Reuters, the disruption originated at Collins Aerospace, a unit of RTX, which supplies check-in and boarding systems to multiple airlines and airports worldwide. RTX acknowledged a “cyber-related disruption” but said the impact was confined to electronic check-in and baggage drop systems. “The impact can be mitigated with manual check-in operations,” the company said, adding that teams were working to restore systems swiftly.
Brussels Airport confirmed staff had switched to manual check-in and boarding processes to minimize disruption, but acknowledged “a large impact on the flight schedule.”
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