Updated 31/5/2022: DAA CEO Dalton Philips resigns. He assumed full responsibility for the mismanagement that led to the failure of the ongoing DAA.
Dublin Airport Management (DAA) has been asked to resign after the weekend 'failure' of the Dublin Airport. More Than 1000 People Lost Their Planes.
Irregular scenes caused many angry passengers to raise their voices on social media and demand responsibility - even to the management of the Dublin Airport Authority, and various political party leaders.
Councilor Dermot Lacey said: "After seeing me this morning, the board and senior management of Dublin Airport should resign. I have never seen anything like so bad. Meanwhile, Senator Lorraine Clifford-Lee called on his superiors to explain the queues.
"The passenger experience at Dublin Airport is far less than the service our citizens and visitors expect at our largest airport in the country." They said it was unsatisfactory for some DAA guidelines to return to the airport on time to check-in, but still lost their flights.
Meanwhile, Taoiseach Micheal Martin has said the delays at Dublin Airport are “not satisfactory” and the Transport Minister Eamon Ryan will be engaging with DAA on the issue.
Then, in a tweet, Dublin Airport admitted that the big delay could cause passengers to lose their flights. "Due to significant queues inside the terminal for check-in, bag drop and security, passengers queuing outside the terminal may not be able to board their flight and may have to contact their airline to re-book." We sincerely apologize for the inconvenience and inconvenience this may have caused.
As the anarchy continued, Kevin Cullinan, head of communications at the Dublin Airport Authority, went on national radio and apologized for the delay. He said there were not enough staff to deal with the situation. He said the DAA knew this would be a busy weekend with 50,000 passengers leaving and did not "clearly" have enough staff to handle the numbers. We got it wrong. We wish we had more staff available.
He admitted that there were not enough lanes open at the airport for security. He said the queues had grown significantly beyond 500 meters and a "tough decision" had to be made by 10.30am to inform passengers with flights before noon that they might miss them.
He said some airlines were trying to accommodate passengers by allowing them to book flights today or tomorrow. However, he justified the airport staff by saying that "steady progress" was being made and that the DAA was "aggressively recruiting". He said it had hired 300 additional staff so far and that there would be another 370 security officers on site in June - adding that what happened on Sunday was a special occasion.
He also agreed that if people have luggage to check in or ask any questions, they should consider arriving at the airport four and a half hours before the long-haul flight. But the delay did not end there, and an hour later the crowd was still queuing outside the two airport terminal buildings.
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